FAQ - Frequently Asked Questions

1. Accounts

Do I need to set up an account on your website to order products?

How can I check or change my account details?

I’ve forgotten my password. How can I reset it?

Where can I find the User Account Regulations?

Which type of account should I choose?

2. Business to Business (B2B)

Can I order and sell Opt Lasers products labeled with my own brand name?

Can Opt Lasers develop a customized product for me from scratch?

Is it possible to adjust Opt Lasers products to my requirements in terms of their appearance and dimensions?

3. Information About Products

Does Opt Lasers offer products other than laser heads and laser heads accessories?

What applications can Opt Lasers laser heads be used for?

What are laser upgrade kits?

What are the differences between CO2 heads and heads with a blue laser module?

What is a universal kit?

Where can I find product parameters?

Where can I find video materials on Opt Lasers products?

Where can I share positive reviews about Opt Lasers products?

Which laser head should I choose?

Why should I choose Opt Lasers products instead of non-branded laser heads?

4. Order Placement, Taxes, and Fees

Can I add products to an existing order?

Can I change or cancel my order online?

Can I place my order over the phone?

Can I receive an invoice for my order?

Can I split my order to have multiple delivery addresses?

Do the prices listed on optlasers.com and optlasersgrav.com include VAT?

How can I make purchases securely online?

I don’t need an invoice. Can I receive a bill for my order?

Is every product on your website available off-the-shelf?

I’m outside of the EU - should I pay VAT for my order?

What is the card security code (CSC, CVC, CVV)?

Which payment methods can I choose from?

Why is my voucher code not working?

Will I be charged customs or import duties in my country?

5. Shipment Information

How are the shipping costs calculated?

Where do you ship to?

Where is my order? Can I track the delivery of my order?

Which delivery methods can I choose from?

Will my order be packaged securely?

6. Technical Support and Returns

Can I return an item bought from Opt Lasers?

Can I withdraw from the purchase agreement with Opt Lasers? Where can I find the Model Agreement Withdrawal Form?

How can I get technical support?

How can I make a complaint?

How do I know that a purchased product will work properly when delivered?

How long does the warranty last? What does it cover? How can I use it?